Delivery Information

We recommend, where appropriate, packages are sent via registered services. We specialize in unique, one-off games and cutting edge technology therefore we prefer not to take chances when it comes to delivery to maintain our high standards of service from site to door. All UK packages will therefore require a signature on delivery. Should this be problematic or if you have any queries, our dispatch team will be more than happy to assist.

The Dispatch Team...
...Determined, eager...
...and willing to serve.

UK Standard delivery is using Royal Mail Signed For service. Packages travel in the usual mail service, but require a signature on delivery. Insurance is unfortunately no longer offered to us by Royal Mail as a business customer. There is a tracking facility, though it is a little limited.

Our UK Special Delivery is via Royal Mail Special Delivery which is a premium service starting at just £7.20. Guaranteed for next working day delivery before 1pm to the vast majority UK addresses. Packages are fully traceable online. Also included is basic insurance up to £500. A signature is also required on delivery.

International (Europe & Rest of World) standard sized packages can be sent via Royal Mail Small Packet service, but unfortunately cannot be tracked.

A traceable option for Europe and ROW customers packages is available to ensure speedy and safe delivery of airmail small packets overseas. Please select "Signed For" at the checkout. Items can be traced online and Genki will insure the package as appropriate to the value of the order. While times vary with destination, delivery is rapid with items on the next available flight out of the UK and items also receiving priority handling abroad.

The Small Print
Please note postage is calculated by our unique sliding scale. There is a basic charge for one item that is calculated according to destination. These charges are in the table below. However extra items will not necessarily incur extra postal charges within the UK. The best way to calculate the exact postage cost would be to add the items to the shopping cart and select your destination. This is especially true for hardware or bulky games due to the varying weights.

Units Ordered* UK Standard
UK Special Delivery
(+£7.00 Signed For)
(+£7.00 Signed For)
1 unit £2.25 £7.20 £2.00 £3.00
2 units £2.75
£3.00 £5.50
3 units £3.25 £8.50 £4.00 £8.00
4 units £3.75 £8.50 £5.00 £10.50
5 units £4.25 £8.50 £6.00 £13.00
6 - 10 units & so on.... £10.70 & so on & so on...
11 - 19 units & so on.... £11.50 & so on & so on...
20 or more units £11.50 £11.50 & so on & so on
Approximate Delivery Time (in working days) 1-2 Days 1 Day 3 Days 5 Days

Saturday Delivery within the UK is available too. Order by Friday 1pm, and receive your order on Saturday morning. Starts from £10.20.

* 1 game on cd/dvd size = 1 unit, boxed games are usually 2 units (as a box often has to be used for packing soft boxed games). Hardware varies depending on its size and weight. Clicking onto the globe symbol next to every item will tell you what it's postage unit value is, and the cost of delivery to your country.

Parcels over 2KG uses the services of ParcelForce 24 for all UK orders weighing over two kilo's (unless it will ensure a quicker dispatch to split the order). This ensures guaranteed next working day delivery to virtually all UK destinations, except Northern Ireland where the default service is ParcelForce 48. Heavy overseas orders are also sent by the EMS backed ParcelForce via Global Priority services. International delivery times vary upwards of two working days with the speedy EMS backed courier.

(Please note: the maximum delivery charge in the UK is £11.50.)

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