We recommend, where appropriate, packages are sent via registered services. We specialise in unique, one-off games and cutting edge technology therefore we prefer not to take chances when it comes to delivery to maintain our high standards of service from site to door. All UK packages will therefore require a signature on delivery. Should this be problematic or if you have any queries, our dispatch team will be more than happy to assist.

Dispatch@GenkiVideoGames.com

UK Standard delivery is using Royal Mail Signed For service. Packages travel in the usual mail service, but require a signature on delivery. Insurance is unfortunately no longer offered to us by Royal Mail as a business customer (even though we have the parcels scanned in at the Post Office on dispatch). There is a tracking facility, though it is a little limited to dispatch and delivery.

Our UK Special Delivery is via Royal Mail Special Delivery which is a premium service starting at just £7.20. Guaranteed for next working day delivery before 1pm to the vast majority UK addresses. Packages are fully tracable online. Also included is basic insurance up to £500. A signature is also required on delivery.

International (Europe & Rest of World) standard sized packages can be sent via Royal Mail Small Packet service, but unfortunately cannot be tracked.

A traceable option for Europe and ROW customers packages is to use Royal Mail Airsure (where available) and Royal Mail International Signed For Service (where not) to ensure speedy and safe delivery of airmail small packets overseas. Items can be traced online and Genki will insure the package as appropriate to the value of the order. While times vary with destination, delivery is rapid with items on the next available flight out of the UK and items also receiving priority handling abroad.

The Small Print
Please note postage is calculated by our unique sliding scale. There is a basic charge for one item that is calculated according to destination. These charges are in the table below. However extra items will not neccessarily incur extra postal charges within the UK. The best way to calculate the exact postage cost would be to add the items to the shopping cart and select your destination. This is especially true for hardware or bulky games due to the varying weights.