Philosophy
To make undiscovered gems of games deemed unfeasible for release in the West available for all to enjoy. At Genki we pride ourselves on high grade, impeccable service, fast dispatch, a vast range of quality titles and extremely competitive prices.

Language & Compatability
The vast majority of the titles we stock are imported titles from Japan, with some choice Asian and select American releases. As such the default game language will be Japanese for most of our games. Reference to the language has been made in the case of titles where it is a large part of gameplay. Futhermore import titles may not be directly compatible with your system. If you are unsure, please refer to our compatibility guide in our FAQ's. If you are still in any doubt, please email us for confirmation. Genki Video Games will not bear postage costs for items returned due to compatibility issues.

Warranty
All recycled consoles come with a three month warranty. Second hand consoles are extensively playtested before being put up for sale.


Credit & Debit Cards
Genki may require confirmation of the card holders billing address to prevent credit card fraud. We will request this via email. Please respond as soon as possible. We reserve the right to deliver only to the card holders billing address. In rare circumstances we may also require proof of identity. Any information given is handled in the strictest of confidence on our secure mail server in compliance with the Data Protection Act.

Prices
Please note: prices exclude delivery charges.

Product Availability
Whilst our vast catalogue is online and successful card purchases automatically remove items from sale, on very rare occassions items may be missing in our warehouse. We will contact you immediately should this be the case. It may be advisable to check on stock availability when ordering multiple copies of the same title.

UK Customers
If your goods do not arrive within 3 days of receipt of dispatch notification, please email us should you require any assistance. Normal delivery time after dispatch one working day. After dispatch our team will email you with the tracking number for your package. All parcels can be tracked online. If you miss an attempted delivery, your parcel is most likely to be at your local post office or depo.

Overseas Customers
If your goods do not arrive within 8 days of receipt of dispatch notification, please email us should you require any assistance. Delivery time varies greatly from country to country, but all our dispatches receive priority handling. After dispatch our team will email you with the tracking number for your package. All parcels can be tracked online. If you miss an attempted delivery, your parcel is most likely to be at your local post office or depo.

Overseas Import Duty and Taxes
While this varies from country to country, you may in some cases be required to pay import taxes and a handling fee upon receipt of your order. Please be aware of the rate of duty in your country, if applicable. As the United Kingdom is a member of the European Union, customers within the other 24 member states will not be liable to duty charges. Please note: all taxes and handling fees are the responsibility of the customer. There are no tax charges due nor included in our prices.

GenkiVideoGames.com The Pinnacle of Digital Entertainment