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Returns Policy
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| At Genki we pride ourselves on our excellent customer
relations. All our second hand merchandise has passed our stringent
quality controls and has been fully play tested by our dedicated
team. Brand new items are fresh from the manufacturer. You may
however return any item you wish as long as you notify us within
7 working days of receiving the item, and as long as the item
is in exactly the same condition that you received it, and that
any shrink wrap or seals are still unopened with new items.
Of course in the very rare circumstances of a manufacturing
defect where the defect was unapparent before opening shrink
wrap or seal, this will not apply. Please note: notification
must be in writing via email, fax or letter. This is in full
compliance with the Office
of Fair Trading's Distance Selling Regulations (2000.)
Any items that you wish to return must not have been used.
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| The customer will be responsible
for the postage costs incurred in returning the item, unless
the reason for return is negligence on behalf of Genki Video
Games or rare maufacturing defect. The postage costs are those
incurred by the customer in returning the item to Genki Video
Games and the cost of resending a suitable replacement. Please
note: if the reason for return is negligence on behalf of Genki
Video Games or rare maufacturing defect, Genki Video Games will
bare the costs incurred by the customer in returning the item
to us and the cost of resending a suitable replacement. Please
be careful to check if the game will work on your system, if
in doubt please email
us: Genki Video Games will not bear postage costs
for items returned due to compatability issues. Please note:
hardware has a three month warranty from date of purchase. |
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| Company policy is to endeavour and do our utmost
to find a suitable replacement for the customer. Should there
not be a suitable replacement available, a credit note or refund
will be issued. A credit note can be used by simply contacting
us with the details of your desired item. Should you have sufficient
credit and the item be in stock, we will endeavour to dispatch
the item the same working day. Although the Distance Selling
Regulations permit 30 days to reach reach settlement, our Customer
Service Charter's aim is to reach a satisfactory conclusion
within 5 days. |
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Please email us at Returns@GenkiVideoGames.com
for a returns address appropriate to your order. Alternatively
please use the returns address appropriated to your invoice.
But please note: prior notification of a return to our customer
service team will speed up the time we can settle the issue.
Please only return an item using registered mail. Genki Video
Games cannot be held responsible for any returns not received
by our Returns Department. Please include a brief note (ie print
out of email correspondence) detailing how you wish to proceed.
Returns are a very small percentage of our total dispatches.
But be assured: at Genki the customer is always king (or queen!) |
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