| |
Frequently Asked Questions  |
| |
| Q. Are the games boxed with instructions? |
A. Almost all the games on our site are
boxed and with instructions as standard. If either of these
was missing it would be mentioned in the title of the game.
In the 'Info' section there is a description of any extras
that come with the game (ie registration card, spine card,
sticker sheet, map etc.) along with any damage to the game
(ie manual crease, sun fade etc.) So if there is nothing
mentioned, the game is boxed, with instructions and in good
condition.
|
Q. What is this 'Backorder' mark mean? |
A. If the 'Buy' button isn't available for your
desired title, it has recently sold out. If you click on the 'Backorder'
text, a pop up will allow you to enter your email address. Then,
as soon as we have located more stock, we will send you an email
letting you know your desired title is once again available for
purchase. It may also be advisable to email
us so we can order your desired title straight away. There is
no obligation to buy if you no longer require the title when we
email you back with news of more stock. However please note that
prices of retro games fluctuate and whilst we will endeavour to
get the title at the price you have backordered it for, all prices
are subject to change. |
| Q. I ordered some games and now they're all on
'Backorder'... Is everything alright? |
A. Our stock removal system is automatic
therefore as soon as an order is paid for, the games will
be taken off the site. Should that have happened to have
been the last copy of the game that you ordered, it will
then show up as on backorder if it is no longer in stock.
|
|
| Q. Do the games come with spine and registration
cards? |
|
A. A lot of the games we sell do contain both their
spine and registration cards. But unfortunately not all of them.
(However all new titles are of course complete...) Please check
the INFO: section on the product desciption to check. Generally
we find the condition of Japanese second hand games much better
than the condition of second hand UK games. Must be something to
do with throwing objects around being taboo in Japan... Shame that
doesn't apply to our office joypads! But sourcing our games direct
from Japan does mean they are in very good condition. We are collectors
ourselves and understand the need for a perfect copy.
|
| |
| Q. What's this PC Engine all about? |
A. Please check out our guide to Nec's baby here. |
| |
| Q. Will (Game no Title) run on my (System
no Name)? |
|
|
| |
| Q. I live outside the European Union. Do I qualify
for reduced prices? |
|
A. Prices at Genki do not
include Value Added Tax. Certain retailers in the UK must add VAT
to their prices to customers within the European Union. The current
level of tax is 17.5%. However there is no VAT charge at Genki.
As we do not charge tax, our prices are uniform regardless of where
the software is being sent.
|
| |
| Q. I have been searching for (Tasty Title),
but can't see it on your site. Can you obtain a copy? |
A. We love to help complete collections here at Genki
being collectors ourselves. Please feel free to email
us your wish list or fill in a Customer Request and we'll
do our utmost to obtain them. Please also include your spine and registration
card requirements (ie with spine and registration card only or just
spine card will suffice etc.) where appropriate. We have encountered
countless, collectible and obscure titles including the Special Version's
of Bomberman 93, Gunhed and Final Soldier, some Hacker titles also
on the PC Engine that made us blush (^^), a prize version of Bangaio
on the Dreamcast limited to the top five high scorers, the mythical
Gundam for the Virtual Boy, Super Mario Brothers special collector's
version of the Game & Watch, Cotton 2 with cup for the Saturn...
|
|
|
| |
| |
| |
| |
